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Built for service centers

Service Center Software — every job tracked from counter to delivery

Job cards, customer devices, technicians, parts and payments in one place — so nobody has to ask "what happened to that repair?"

Job Card — Laptop screen replacement
Asset Dell Inspiron 15
Serial no. 4XKD91
Technician Suresh
LCD panel 15.6" (stock) ₹ 4,200
Labour — replacement ₹ 800
GST 18% ₹ 900
Tax invoice ₹ 5,900
Pickup & delivery (misc) ₹ 150
Customer pays ₹ 6,050

Parts leave stock, the invoice stays clean, and misc charges stay off it.

It already speaks service

No workarounds, no "use the discount field for that". The words on your bill are the words in the software.

Job card

Call it a job, a ticket, a work order or a project — the name is yours to set, per order type.

Asset tracking

The customer's device, vehicle or machine, with its serial, IMEI or registration recorded against the job.

Utilized items

Parts and services actually consumed on the job. Products come out of stock; services do not.

Misc charges

Pickup, delivery, rush fees and pass-through costs — chargeable, but kept off the tax invoice.

Status workflow

Your own stages, in your own words, with every change logged and timed.

Incentive

What each technician earned on the jobs they worked, tracked per assignee and settled properly.

Why a job book and a WhatsApp group stop working

A service center does not sell products off a shelf. It takes custody of somebody's device and owes them an answer.

Job book & WhatsApp

The status of a job lives in a WhatsApp group and the technician's head, so when the customer calls, somebody has to go and ask.

Vinfoz

Every job has a status with a full timestamped history. Anyone at the counter can answer without walking to the workbench.

Job book & WhatsApp

Parts get fitted to jobs and never really leave stock, so your inventory is wrong and you find out at year end.

Vinfoz

Parts consumed on a job are utilized items — they come out of stock as they are used, and land on the customer's invoice.

Job book & WhatsApp

Ordinary invoicing software can bill the job but cannot tell you which technician earned what, so incentives are worked out by hand.

Vinfoz

Work is assigned per technician and incentive is tracked per assignee, ready to settle without anyone rebuilding it on paper.

Job book & WhatsApp

Every service business gets forced into the same "invoice" shape, whether it repairs phones or fits interiors.

Vinfoz

Order types let you set your own labels, fields and stages — a repair shop and an interiors project can run side by side in one account.

Everything a service center runs on

Billing, stock, customers and accounts — one system, not four.

Order types you configure

Start from a template — repair shop, auto service, interiors, construction, events, salon — then set your own labels, fields and stages. One account can run several types at once.

Track the customer's asset

Record the device, vehicle or machine against the job with serial, IMEI or registration, so you always know whose item you are holding.

Your own status workflow

Define the stages a job moves through and the words you use for them. Every change is logged with who did it and when.

Assign the work

Put a job — or part of one — on a technician, and see what each person is carrying.

Quotation & approval

Generate a quotation, send it, revise it, and record the customer's approval before any work starts.

Parts straight from stock

Fit a part and it leaves inventory. Products deduct stock, services do not, and both reach the bill correctly.

Clean tax invoice

Formal items go to a GST invoice while pickup, delivery and pass-through charges stay off it as misc — so the invoice is right.

Technician incentive

Track what each technician earned across the jobs they worked, and settle it as a real accounting entry rather than a note.

Site visits

For work that happens at the customer's place, record visits against the job instead of keeping them in a diary.

Charges, received, owes

One view of what the job has been charged, what the customer has paid, and what is still outstanding.

Reports that matter

Order summary, outstanding and profit — so you know which jobs made money and which customers owe you.

Service card & statement

Print a service card, a quotation or a full statement for the customer without assembling anything by hand.

Real double-entry books

Every job, part, payment and incentive settlement posts to a proper ledger your auditor can follow.

Works on mobile

The Vinfoz Tap app puts jobs, statuses and collections in the technician's hand on the same live data.

One job, end to end

From the moment the device lands on the counter to the moment it is paid for.

STEP 1

Take it in

Open a job card, record the device with its serial, and note what the customer reported.

STEP 2

Quote and confirm

Send a quotation and record approval before the work begins, so there is no argument later.

STEP 3

Assign and track

Put it on a technician and move it through your own stages — every change timestamped.

STEP 4

Fit the parts

Parts used come out of stock as utilized items and attach themselves to the bill.

STEP 5

Bill and settle

Invoice the formal items, add misc charges, take payment, and the books update themselves.

Service Center Software — questions

What kinds of service businesses does this suit?

It is built to be configured rather than assumed. There are ready templates for repair shops, auto service centers, interior design, construction, event planning and salons — and a custom option that starts from scratch. One organisation can run several order types side by side, so a business doing both repairs and projects does not need two systems.

Can I call it a job or a ticket instead of a service order?

Yes. The labels are yours — order, customer, staff, catalog and parts can all be renamed per order type, so the screen reads the way your shop talks.

Can I record the customer's device serial or vehicle number?

Yes. Turn on asset tracking for that order type and the job carries the device, vehicle or machine with its serial, IMEI or registration, so you always know whose item you have.

Do parts used on a job come out of my stock?

Yes. Parts added to a job are utilized items linked to your item master. Products deduct from stock as they are consumed; services do not affect stock. Both flow into the customer's bill correctly.

Can I set my own job statuses?

Yes. Each order type carries its own status workflow in your own words, and every status change is recorded with the person and the time, so a job's history is always there.

How are technician incentives handled?

Work is assigned per technician and incentive is tracked per assignee across the jobs they worked. Settlement posts as a real accounting entry rather than being noted somewhere and forgotten.

Can I see what customers still owe me?

Yes. Each job shows what has been charged, what has been received and what is still owed, and there are outstanding, order-summary and profit reports across all jobs.

Does it work on a phone?

Yes. The Vinfoz Tap app on Android and iOS gives technicians their jobs, status updates and collections on the same live data the counter sees.

What does it cost?

Vinfoz starts at ₹6 per day and you can start free — see the pricing page for the plan that suits a service center.

Explore more of Vinfoz

Service Center Software is part of the Vinfoz Service Management (SMS) module.

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